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Employment Communication
Business Correspondence Part 2
Business Correspondence Part 1
Face-to-Face Communication
Communication and Culture Session 2
Business Communication – Customer Service calls and Sales calls
Business Communication and Culture
The Philippine IT-BPM Industry: Helping Build Careers of Tomorrow, Today
eSMP thru UPOU’s MODeL
Module 5 Managing IT-BPM Operations, BPM 101 Fundamentals of Business Processing
Managing Client Relationships
Managing People, Process, Technology, and Policy
Business Communication: Non-verbal Communication
Managing Outsourcing Transition; Module 4, Fundamentals of Business Process Outsourcing 101
BPO Operation Management, Service Management Specialization MFBPO1
Business Continuity Management, Basic Concepts and Processes
Business Continuity Management, Critical Situations in the IT BPM Industry
Business Continuity Management, Critical Situation Management Method
Business Continuity Management, Example of Crit Sit in the IT BPM Industry
Business Continuity Management, Managing Issues and Changes
Business Continuity Management, The 8D approach problem
Business Communication – Telephone Interaction
Module 1 – History, Contribution and Profile; history of BPM in the World and The Philippines
Module 1 – History, Contribution and Profile
Face-to-Face Communication
Module 1 – History, Contribution and Profile; Experiences in the IT-BPM Industry
Module 1 – History, Contribution and Profile; Introduction to Business Process Management
BPM 101 Module 3 IT-BPM Engagements (Part 3)
BPM 101 Module 3 IT-BPM Engagements (Part 2)
BPM 101 Module 3 IT-BPM Engagements (Part 1)
Establishing a Client-Service Provider Relationship
Overview of the IT-BPM Industry
Culture, Gender and Business Communication
BPM 102 with Ms. Zoe Diaz de Rivera (Part 3)
BPM 102 with Ms. Zoe Diaz de Rivera (Part 2)
BPM 102 with Ms. Zoe Diaz de Rivera (Part 1)
Service Culture with Ms. Ofelia Orcales (Part 4)
Service Culture with Ms. Ofelia Orcales (Part 3)
Service Culture with Ms. Ofelia Orcales (Part 2)
Service Culture with Ms. Ofelia Orcales (Part 1)
Service Culture with Ms. Olive Ybañez and Ms. Ofelia Orcales
Systems Thinking with Ms. Olive Ybañez
Systems Thinking with Mr. Florentino Dulce and Ms. Olive Ybañez
Systems Thinking with Mr. Florentino Dulce
BPM 101 Introduction
Two Types of Outsourcing
Main Features
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