eSMP Videos

BPM 102 with Ms. Zoe Diaz de Rivera (Part 3)

BPM 102 with Ms. Zoe Diaz de Rivera (Part 2)

BPM 102 with Ms. Zoe Diaz de Rivera (Part 1)

Service Culture with Ms. Ofelia Orcales (Part 4)

Service Culture with Ms. Ofelia Orcales (Part 2)

Service Culture with Ms. Ofelia Orcales (Part 1)

Service Culture with Ms. Olive Ybañez and Ms. Ofelia Orcales

Systems Thinking with Ms. Olive Ybañez

Systems Thinking with Mr. Florentino Dulce and Ms. Olive Ybañez

Systems Thinking with Mr. Florentino Dulce

eSMP thru UPOU’s MODeL

The Philippine IT-BPM Industry: Helping Build Careers of Tomorrow, Today

Employment Communication

Business Correspondence Part 1

Business Correspondence Part 2

Managing Client Relationships

Managing People, Process, Technology, and Policy

Module 5 Managing IT-BPM Operations, BPM 101 Fundamentals of Business Processing

Business Communication – Telephone Interaction

Business Communication – Customer Service calls and Sales calls

Business Continuity Management, Critical Situations in the IT BPM Industry

Business Continuity Management, Critical Situation Management Method

Business Continuity Management | Example of Critical Situation in the IT BPM Industry

Business Continuity Management: The 8D Approach – Problem

Business Continuity Management, Basic Concepts and Processes

Face-to-Face Communication

Communication and Culture Session 2

Module 1 – History, Contribution and Profile | History of BPM in the World and The Philippines

Module 1 – History, Contribution and Profile

Face-to-Face Communication

Module 1 – History, Contribution and Profile | Experiences in the IT-BPM Industry

Business Communication and Culture

Module 1 – History, Contribution and Profile; Introduction to Business Process Management

BPO Operation Management: Service Management Specialization MFBPO1

Managing Outsourcing Transition | Module 4, Fundamentals of Business Process Outsourcing 101

Business Communication: Non-Verbal Communication

BPM 101 Module 3 IT-BPM Engagements (Part 2)

BPM 101 Module 3 IT-BPM Engagements (Part 1)

Establishing a Client-Service Provider Relationship

Culture, Gender and Business Communication

Two Types of Outsourcing

Business Process Management 101: Introduction