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eSMP Videos
eSMP Videos
BPM 102 with Ms. Zoe Diaz de Rivera (Part 3)
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BPM 102 with Ms. Zoe Diaz de Rivera (Part 2)
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BPM 102 with Ms. Zoe Diaz de Rivera (Part 1)
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Service Culture with Ms. Ofelia Orcales (Part 4)
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Service Culture with Ms. Ofelia Orcales (Part 2)
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Service Culture with Ms. Ofelia Orcales (Part 1)
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Service Culture with Ms. Olive Ybañez and Ms. Ofelia Orcales
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Systems Thinking with Ms. Olive Ybañez
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Systems Thinking with Mr. Florentino Dulce and Ms. Olive Ybañez
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Systems Thinking with Mr. Florentino Dulce
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eSMP thru UPOU’s MODeL
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The Philippine IT-BPM Industry: Helping Build Careers of Tomorrow, Today
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Employment Communication
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Business Correspondence Part 1
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Business Correspondence Part 2
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Managing Client Relationships
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Managing People, Process, Technology, and Policy
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Module 5 Managing IT-BPM Operations, BPM 101 Fundamentals of Business Processing
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Business Communication – Telephone Interaction
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Business Communication – Customer Service calls and Sales calls
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Business Continuity Management, Critical Situations in the IT BPM Industry
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Business Continuity Management, Critical Situation Management Method
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Business Continuity Management | Example of Critical Situation in the IT BPM Industry
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Business Continuity Management, Managing Issues and Changes
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Business Continuity Management: The 8D Approach – Problem
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Business Continuity Management, Basic Concepts and Processes
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Face-to-Face Communication
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Business Communication and Culture Session 2
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Module 1 – History, Contribution and Profile | History of BPM in the World and The Philippines
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Module 1 – History, Contribution and Profile
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Face-to-Face Communication
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Module 1 – History, Contribution and Profile | Experiences in the IT-BPM Industry
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Business Communication and Culture
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Module 1 – History, Contribution and Profile; Introduction to Business Process Management
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BPO Operation Management: Service Management Specialization MFBPO1
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Managing Outsourcing Transition | Module 4, Fundamentals of Business Process Outsourcing 101
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Business Communication: Non-Verbal Communication
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BPM 101 Module 3 IT-BPM Engagements (Part 2)
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BPM 101 Module 3 IT-BPM Engagements (Part 1)
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Establishing a Client-Service Provider Relationship
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Culture, Gender and Business Communication
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Two Types of Outsourcing
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Business Process Management 101: Introduction
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